Client Interview: Lynn Bound, Tass Gas

News on November 16th, 2009 No Comments

Lynn Bound supplies gas bottle refills to the Hertfordshire area, the business has a strong focus on customer service and ‘going the extra mile’ to get ahead of the competition. Lynn recently had a new website designed and built to increase online exposure, and reflect her brand values. You can view the website by clicking here.

Lynn is with us today to answer a few questions about her company and how she is using online marketing to promote her business.

Hi Lynn, thanks for taking the time to speak with us today! Firstly, what was your motivation to move into the Gas bottle hire industry?

Hi guys, I have an experienced ADR operative working with me who has 15 years experience in the industry.  We researched the local area and found that the service for delivery was sadly lacking.  A lot of dealers leave a voice mail service for orders to be placed, and customers are left to guess when the delivery will arrive.  At TASS GAS we offer a more personal service in that every call will be answered by a member of staff and the customer will know exactly when their delivery will be made.

2. Do you feel an online presence in your industry is an important area to cover?

I think an online presence is essential for all businesses, especially for the type of product we are selling.  People will be able to see our range of products easily and obtain prices.

3. Part of your strategy has been a new website, was getting online a daunting/confusing task?

I would normally find this daunting and confusing, however I had none of the stress or worry as this was completely taken off my shoulders by TBO Media.

4. What’s the next step for you and the business?

Our next step is to expand the areas we cover, we are methodically targeting areas in Hertfordshire and Essex, once these are covered we will move into other districts.

5. How did you find the experience of dealing with TBO Media?

I have to say that I was so impressed with the way TBO Media handled my order.  I was given clear and concise information,  they researched key words to ensure my website got the best possible chance of reaching the top entries on google and I was offered very competitive packages to choose from.  In short it was a excellent experience and I would not hesitate to recommend TBO to anyone.

Thanks for taking the time to talk to us today Lynn, and all the best with the new venture! Remember readers, if you need gas bottle refills, with competitive prices and a focus on superb customer service, visit Lynn’s new website by clicking here.

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